Saturday, September 13, 2008

Knowledge Management is at the core of professional resume writing

At Successful Resumes Australia we produce some hundreds of résumés a month. We also write cover letters and position selection criteria (those horrible written exercises set by government bureaucrats so they can make decisions about your skills and experience without ever having to meet you!!). Makes you wonder about other decision making in government doesn’t it?

Because we actually talk with a great many of our clients on a face-to-face consultancy basis, except those overseas or those not in our local vicinity whom we spend time with via phone or Skype, we are able to get to know them well.

We learn not only about their skills, experience and achievements, but also about heir people skills, values and motives, their cultural fit, potential, personality, cognitive abilities, reliability and character. All key issues for recruiters these days.

As a result our knowledge collection and management has enabled us to build a very high quality database of information. This comes from tens of thousands of clients, over 16 years, across a vast range of people type, career sector skills needs and opportunities, as well as recruiter/employer practices and requirements from job seekers.

We are, in short, managing a vast bank of knowledge and a mountain range of information, while protecting confidentiality and preventing privacy slippage. We then utilise our knowledge in the preparation of résumés/CVs, letters and position criteria for our next clients, further building our knowledge resource.

So size does matter when it comes to acquiring knowledge and the management of it for the benefit of our future clients. We have a truly national business in Australia and an operating base in London. Later this year we will be expanding in to Asia. This can only be achieved by organisations of our size, capacity and experience.

However we will continue with our business model which ensures we spend time with each client on a one to one basis, providing a highly personalised service in order to effectively market our clients to employers and recruiters.